What if I have a problem with a game outcome?

Every game result is logged server-side and audited. If you believe a result is incorrect, contact support@star996.app with the game name, table, and time. Our team reviews the log entry within 24 hours and explains the outcome or issues a credit if warranted.

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We Make Our Terms Clear

Q: What happens if I dispute a transaction?

Report it via Settings > Support > Dispute or email disputes@star996.app with your transaction ID. We investigate within 48 hours, contact the payment provider if needed, and reply with findings. If we find an error, we credit your account immediately and flag the payment gateway.

When you open an account with star996, we explain what comes with your membership—how your data stays safe, what happens when you withdraw funds, and how to reach…

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What Governs Your Account

star996 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

star996 operates within the legal frameworks that apply to gaming in Malaysia. Access and eligibility depend on local law and are available where local law permits. We hold your account data with encryption, process withdrawals through Touch 'n Go, GrabPay, Boost dan FPX with independent verification,

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and keep transaction records for the periods required by Malaysian regulations. Your account is yours alone—we don't sell or share your personal details. When you request changes to your account, privacy settings, or payment information, we action those within one business day. If a dispute arises,
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our support team investigates within 48 hours and documents the outcome.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

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How to Reach Our Legal Team

DATA AND SECURITY

How We Protect What Matters

Account Encryption

Every login, deposit, and withdrawal moves through industry-standard SSL encryption. Your password is hashed and never stored in plain text. If you suspect unauthorised access, email [email protected] immediately.

Payment Verification

Touch 'n Go, GrabPay, Boost dan FPX withdrawals are verified by the payment provider before funds leave our system. Large withdrawals trigger a callback to your registered phone number. This keeps your account safe from fraud.

Data Retention

We keep transaction records for five years as required by Malaysian financial regulations. Account data remains for three years after closure. You can request deletion of non-regulatory data anytime via Settings > Privacy.

Cookie Policy

star996 uses session cookies to keep you logged in and analytics cookies to improve lobby speed. No third-party trackers. You can disable analytics cookies in Settings without losing account access.

Change Your Details

Update your email, phone, or payment method in account Settings anytime. Changes take effect immediately for new transactions; ongoing transfers complete under the old details and then switch.

Request Your Data

Send a formal data-access request to [email protected] with your account email. We compile your full file—deposits, withdrawals, game logs, support tickets—and send a CSV download within 10 business days.

Your Legal Rights Answered

Yes. Log in, go to Settings > Account > Close Account, confirm your choice, and we process the closure within two hours. Any balance remaining is withdrawn to your last used payment method. After closure, you cannot log back in, and all historical data moves to our archive.

Report it via Settings > Support > Dispute or email [email protected] with your transaction ID. We investigate within 48 hours, contact the payment provider if needed, and reply with findings. If we find an error, we credit your account immediately and flag the payment gateway.

Payment methods are encrypted and stored only while your account is active. After closure, they're deleted within 30 days unless we're required by Malaysian law to retain them for compliance. You can remove a saved card from Settings anytime.

Only you and our compliance team (when legally required) can access your game logs. Your lobby is private to your account. We never share game history with third parties, and we never sell browsing or play data to marketers.

Every game result is logged server-side and audited. If you believe a result is incorrect, contact [email protected] with the game name, table, and time. Our team reviews the log entry within 24 hours and explains the outcome or issues a credit if warranted.

Once a withdrawal is sent to your Touch 'n Go, GrabPay, Boost or FPX account, it cannot be reversed by us—those payment systems control final settlement. If funds don't arrive within 60 minutes, contact support immediately with your withdrawal ID, and we'll trace it with the payment provider.

No. We share data only with payment processors (to clear your deposits and withdrawals) and with legal authorities if required by Malaysian law. We never sell, rent, or exchange your email, phone, or account history for marketing purposes.

We Make Our Terms Clear

How to Reach Our Legal Team

How We Protect What Matters

Account Encryption

Payment Verification

Data Retention

Cookie Policy

Change Your Details

Request Your Data

Your Legal Rights Answered

01 Can I close my account anytime?

02 What happens if I dispute a transaction?

03 How long do you keep my payment details?

04 Who can see my game history?

05 What if I have a problem with a game outcome?

06 Can I request a withdrawal reversal?

07 Do you share my details with other companies?

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