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Terms & Conditions That Protect Your Play

When you open your account with star996, you're entering into a straightforward agreement designed to keep your wallet, data and gameplay secure.

Clear account rulesYour data privacyPayment securityWithdrawal verification

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How We Operate and What You Agree To

star996 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

star996 operates under the laws applicable to our service region. Access and eligibility depend on local law and are available where local law permits. When you create an account, you confirm you meet the age and legal requirements for your jurisdiction. We collect minimal personal data—your

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name, email, phone number and payment details—solely to process deposits and withdrawals via Touch 'n Go, GrabPay, Boost dan FPX, and to verify your identity when you request a cash-out. Your funds remain separate from our operating account and are held in trust. We do not
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sell your data to third parties; we share it only with payment processors and compliance partners where required by law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT & DISPUTES

How to Reach Us or Challenge a Decision

Your rights matter. If you have a dispute about a transaction, a withdrawal delay or a term we've applied to your account, we have clear channels…

HOW WE PROTECT YOU

Security, Data and Your Account Rights

Trust is built on transparency and concrete safeguards. star996 uses industry-standard encryption to protect your login credentials and payment details.

Encryption & Login

Your password is encrypted end-to-end. We never store it in plain text. Enable optional two-factor authentication in your account settings for added security.

Deposit & Withdrawal

Deposits via Touch 'n Go, GrabPay, Boost dan FPX typically clear in under a minute. Withdrawals require identity verification the first time; subsequent payouts are faster.

Data Retention

We keep your transaction history for seven years per local accounting requirements. Your contact details are retained only while your account is active or under review.

Fraud Detection

Our system flags unusual login locations or rapid account changes. If we suspect fraud, we'll email or SMS you immediately and freeze the account pending your confirmation.

Your Data Rights

You can request a download of all your personal data, ask us to correct an error, or delete your account anytime from your dashboard. Requests are processed within 14 days.

Third-Party Sharing

We share your data only with payment processors and compliance authorities where required by law. We do not sell your information to advertisers or other businesses.

Frequently Asked About Your Rights and Our Policy

Real questions deserve real answers. Below are the terms issues players in Kuching, Johor Bahru and across Malaysia ask us most often.

Use the 'Forgot Password' link on the login page to reset it. We'll send a reset link to your registered email. If you don't have access to that email, contact support with a photo ID and we'll verify your identity and help you regain access.

After you request a payout, we verify your identity (usually instant if you've withdrawn before). The transfer to your bank or digital wallet—Touch 'n Go, GrabPay, Boost dan FPX—typically completes within one hour, though some banks may take longer.

Yes. Go to Account Settings and update your details. If you're changing your email, we'll send a verification link to both your old and new addresses to confirm the change. This protects your account from unauthorised updates.

Check your transaction history in your account dashboard; every deposit, withdrawal and game round is logged. If you spot a discrepancy, email support with the date, game name and amount. We'll investigate within 24 hours and correct any error.

If you don't log in for a year, we'll email you to confirm you still want the account. If there's no response after 30 days, we'll begin the deletion process unless local law requires us to retain records longer for tax or compliance reasons.

Yes. Open your Account Settings, select 'Download My Data' and we'll email you a complete file of your personal information, transaction history and account activity within 14 days, free of charge.

Access and eligibility depend on local law and are available where local law permits. During signup you confirm you meet the legal age and requirements for your jurisdiction. We verify this at first withdrawal with a government-issued ID.

Terms & Conditions That Protect Your Play

How to Reach Us or Challenge a Decision

Security, Data and Your Account Rights

Encryption & Login

Deposit & Withdrawal

Data Retention

Fraud Detection

Your Data Rights

Third-Party Sharing

Frequently Asked About Your Rights and Our Policy

01 What happens if I lose my password or can't log in?

02 How long does a withdrawal take?

03 Can I change my account email or phone number?

04 What if I think there's an error in my account balance?

05 How do you handle my personal data if my account is inactive?

06 Can I request a copy of all my data?

07 What is the age or identity requirement to open an account?

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