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How We Handle Your Privacy

When you open your account at star996, we collect information to verify your identity, process deposits and withdrawals, and keep your account secure.

Account verificationPayment protectionYour control over dataContact us anytimeMalaysia-compliant practices
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star996 How We Handle Your Privacy
REACH OUR TEAM

Privacy Questions and Requests

If you have questions about your data, want to request a copy of what we hold, or need to make changes, our support team is here…

Email Support Contact [email protected] with your question or request.
Account Settings Update your personal details, email preferences, and communication settings directly in your account dashboard…
Data Access Request Request a copy of all personal data we hold about you by emailing privacy@star996.
SECURITY PRACTICES

How We Protect and Store Your Data

Your security is built into every layer. We use SSL encryption for all connections, so your data travels safely between your device and our servers.

Encryption & SSL

All data in transit uses 256-bit SSL encryption. Your personal details and payment information are encrypted at rest on our servers.

Password Security

Passwords are hashed with industry-standard algorithms. We never store or see your password in plain text, and we recommend strong, unique passwords.

Payment Processing

We work with PCI DSS Level 1 processors for all card and wallet payments. Touch 'n Go, GrabPay, Boost dan FPX transactions are processed through secure channels.

Access Controls

Only verified team members with a business need can access your personal data. All access is logged and reviewed for unauthorised activity.

Data Retention

We keep your account data while your account is active. After closure, we retain transaction records for seven years to comply with financial regulations.

Breach Notification

If we discover a security issue affecting your data, we notify you within 72 hours and explain what happened and what steps we are taking.

Frequently Asked Questions About Your Privacy

Yes. Email [email protected] with 'Data Request' in the subject line, and we will send you all personal data we hold about you within 10 business days. Include your account email to help us locate your file quickly.

Your active account data is kept for as long as your account is open. After closure, we retain transaction records and identity verification for seven years to meet Malaysian financial regulations and fraud prevention.

No. We do not sell, rent, or share your personal data with third parties for marketing or profit. Your data is used only to operate your account, process payments, prevent fraud, and comply with local law.

Yes. Log into your account, go to Profile Settings, and update your name, email, phone number, or address. If you cannot make the change, email [email protected] with details of what needs to be corrected.

Payment card details are processed through secure PCI-compliant gateways and are never stored on our main servers. Touch 'n Go, GrabPay, Boost dan FPX details are handled by those payment providers; we store only a reference to verify your transaction.

We monitor for security threats and conduct regular audits. If a breach occurs, we notify affected players within 72 hours, explain what data was affected, and describe steps we are taking to secure your account and prevent future incidents.

Yes. Go to your Account Settings and adjust your notification preferences. You can disable promotional emails while keeping account security alerts active so you stay informed about suspicious activity.

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